Quality

Quality and Environment Management

For our customers and partners, it is important to know that our quality management system ensures product quality and safety throughout the process of purchasing, warehousing and distribution of products to customers.

Quality System

The Highest Quality Standards.

Our quality assurance system has been established in accordance with European and Croatian laws, and regulations and guidelines to ensure that customers and patients receive safe, high-quality medication, medicinal products, and other products distributed or represented by Oktal Pharma.

To This End, Oktal Pharma Introduced the Following Quality and Enviroment Management Systems:

Good Distribution Practice or GDP

Good Manufacturing Practice or GMP, for Additional Secondary Packaging of Products

ISO 9001 for Quality Management

ISO 14001 for Environmental Management

In order to ensure constant monitoring of product and service quality, we have appointed responsible and qualified persons trained according to the latest applicable European and Croatian legislation, who are constantly available to our customers.

Quality and Enviromental Policy

The Key to Oktal Pharma's Success.

The basis of Oktal Pharma’s quality and business performance is the comprehensive and thorough understanding of market demands and customer needs. This is achieved through professional and high-potential employees, cost management, investment in equipment and technology, optimal planning, and flexibility in overall business operations.

Quality and Environmental Management Policy

Business Principles

Basic Business Principles.

Oktal Pharma builds its business on understanding and meeting the needs and wishes of customers and providing greater value than its competitors, managing risks and recognizing opportunities to meet stakeholder expectations.

Oktal Pharma trains its employees and continually improves management systems to meet customer needs better and faster than other competitors.

Goals

Oktal Pharma's Long Term Goals.

Oktal Pharma’s long-term goals are to grow as a powerful and modern wholesaler of medicinal products, capable of achieving the highest results in trade, representation, market research, promotion of pharmaceutical and medical science, environmental protection and sustainable business operations in Croatia.

We Will Achieve This Through:

Continuous improvement of service quality and maintenance of an integrated management system, as a priority for all Oktal Pharma employees

Promoting a process approach and a risk management based approach

Introducing new products on the Croatian market according to the needs of healthcare workers and consumers

Regular monitoring and measurement of process efficiency, integrated quality management and environmental management systems, and continuous improvement of Oktal Pharma operations

Monitoring, measuring and constantly improving customer satisfaction and that of other stakeholders as a fundamental measure of service quality

Continuous acquisition and application of know-how, and new process and management technology

Continuous focus on rational use of energy and natural resources

Promoting awareness, and systematic monitoring and analysis of processes and activities on the environment, recognizing our own environmental impact and, consequently, setting and achieving goals which will contribute to the development of an effective and supervised environmental management system and prevention of environmental incidents

Regular monitoring of all reported side effects and adverse events through the established Pharmacovigilance system

Protecting the personal data of customers, employees and other interested parties in accordance with the provisions of the GDPR

Continuous development of knowledge and skills of our employees