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Services
Professionalism and Trust in Business Relationships.
In our business, we emphasize professional relationships with clients and maintaining their trust in Oktal Pharma as a reliable business partner.
We regularly improve the quality of additional services we offer to our suppliers and customers.
Service Categories
Wide Range of Additional Services.
Thanks to many years of knowledge and experience, we offer our suppliers and customers a wide range of additional services.
Services for Suppliers
Secondary Packaging
Furnishing of Goods in Accordance With the Requirements of Production Practice.
Oktal Pharma performs manufacturing operations that comply with the principles and guidelines of Good Manufacturing Practice. Certificate of GMP compliance of a manufacturer is available in Eudra GMDP database, at the European Medicines Agency.
Oktal Pharma is the first wholesaler in Croatia to receive certificates for implementation of business procedures according to new national and EU legislation within the given time frame (May 2014): Certificate of GMP compliance of a manufacturer and Certificate of GDP Compliance of a Wholesale Distributor, as evidence that it complies with the principles and guidelines of GMP (Good Manufacturing Practice) and GDP (Good Distribution Practice).
In accordance with the GMP/GMP certificate, we carry out the following procedures:
- outer packaging of imported and imported medicines and investigational medicines (clinical samples)
- sticking labels on unit packaging
- inserting the complete unit packaging into the box/wrapper and external packaging of intermediate medicinal products (except investigational medicines) into the outer packaging using the manual packaging procedure
- releasing after packaging of imported and imported medicines and investigational medicines
- import from third countries and release of imported medicines (if tested in the EU).
Rental of Warehouse Space and Related Services
We Respond to All Challenges Related to Renting Storage Space.
We offers complete logistics packages able to match any challenge in the rental of warehouse space and related services.
Expert employees and technical solutions, setup in accordance to high standards and GDP regulations, are in complete compliance for warehousing of medicinal products, medical devices and other products, thus enabling Oktal Pharma to offer full service support to its partners – from “turn the key” solutions – supporting the logistic process in whole, to renting a specific warehouse area/rack-shelf, office facilities, support in distribution, stock manipulation within warehouse and other related operations.
The warehouses are built according to modern warehouse requirements, and include 4 meters of handling height, 1 t/m2 permissible load, efficient lighting, anti-slip floor coverings and appropriate infrastructure.
The warehouse is fully air-conditioned with a central heating and cooling system that maintains the temperature range for storing products that require conditions from +15 °C to +25 °C. A cold chain is also available with chambers designed for storing products in conditions from +2 °C to +8 °C.
RENT-a-REP Services
More Than 30 Years of Representing Foreign Pharmaceutical Companies.
For more than 30 years, we have been gaining experience in representing pharmaceutical companies from all over the world.
The continuous development of knowledge and competencies of medical and sales teams in line with international industry standards enables us today to offer these services to our partners with the aim of promoting their products to healthcare professionals.
The RENT-a-REP services are tailor made based on individual requirements of every partner.
Visits to primary care physicians, specialists and pharmacies
- for a fixed or indefinite period
- exclusive promotion or co-promotion
- hiring a certain number of associates
- hiring an entire team of professional and/or commercial associates and team leaders.
Product Management Services
Creating promotional materials, market analysis, analyzing and monitoring competitor activities, creating a marketing plan, preparing a work strategy, and more
Sales Management Services
Defining the size and structure of the team, the number and frequency of visits, determining target groups, monitoring sales and more
Support in organizing professional conferences
With our flexibility and expertise, we strive to meet all of our partners’ professional promotion requirements
Telemarketing
Call Center With 18 Customer Relations Associates.
Oktal Pharma’s call center has 18 client relations associates who communicate daily with customers from Zagreb and branches in Split, Rijeka and Osijek.
Along with the continuous education of our associates, we continuously work on improving business processes and developing additional services.
Additional services we provide through the call center: telemarketing and telephone surveys.
Our advantages in providing additional services through the call center:
- Extensive experience in offering new products and managing sales campaigns.
- The offer to the customer is communicated by a “known” telephone sales agent with whom the customer maintains communication on a daily basis.
- Offer is communicated to person responsible for purchasing.
- Flexibility in creating offers which satisfy clients needs.
Telemarketing
Telemarketing service includes direct communication of marketing and sales messages during each call during the contracted period, as well as analysis and reporting after the service has been provided.
We adapt the offer to the different needs and requirements of the client.
We additionally monitor customer information via e-mail channels or by distributing printed leaflets with invoices.
Telephone survey
The telephone survey service is one of the most common methods of data collection, and refers to the collection of data and information necessary for making marketing and other business decisions. It includes the processes of market segmentation, setting up a survey, recording questions and answers, conducting a survey on a sample of pharmacies, specialty stores and hospitals, and analyzing and reporting on the research results. The telephone survey service is created individually according to the client’s requirements and adjusted according to different needs.
Some of the possibilities offered by telephone surveying:
- marketing research
- customer satisfaction research
Advertising
Advertising on the Health Portal Vaše zdravlje.
Health Portal Vaše zdravlje – an online guide to healthy living, provides the user with a wealth of information in various fields of evidence-based biomedical science, which he can search in a simple and fast way, choosing from eight different major thematic categories and selected topics.
The content of the health portal is also linked to Zdravlje Plus (Health Plus) pharmacies providing benefits to their customers through the “Health Plus – Together for Health” loyalty program, such as pharmacy services, monthly discounts, loyalty card points collection and many more.
In addition to the health portal, promotional materials can also be placed through the associated Facebook page.
Regulatory Services and Pharmacovigilance
Support and Services in Regulatory Affairs and Pharmacovigilance.
Oktal Pharma offers local support in regulatory affairs and pharmacovigilance, and a wide range of regulatory and pharmacovigilance services for medicinal products, medical devices, food for special medical purposes, cosmetic products and food supplements.
Available services also include:
- maintaining the marketing authorisation throughout the product life cycle (preparing and submitting registration documentation and requests to the regulatory Authorities)
- monitoring and implementation of regulatory requirements
- review of promotional materials
- services of the local responsible person for pharmacovigilance (local QPPV) and deputy
- local pharmacovigilance system and all necessary local pharmacovigilance activities (handling reports of adverse events, local scientific and medical literature screening, education, implementation of risk minimisation measures and others)
- local vigilance and cosmetovigilance systems.
Services for Pharmacies
We Build Success Together
Strategic Partnership With Pharmacies for a Stronger Market Position.
Oktal Pharma is a reliable partner for pharmacies throughout Croatia, with a clear goal – to strengthen the market position of pharmacies and support them in their daily business.
Through a wide range of products, professional logistical support and personalized marketing activities, we provide pharmacies with tools for growth, visibility and competitiveness. Our cooperation is based on trust, expertise and a shared understanding of the needs of end users.
In cooperation with pharmacies, we develop customized communication strategies, offer support in planning and implementing marketing campaigns and share analytical insights that help in making business decisions. Our goal is to create sustainable value for pharmacies and their patients, through a partnership based on mutual growth and development.
A Unique Set of Activities
Marketing and Logistics Support for Pharmacies Throughout Croatia.
Zdravlje Plus programe provides a unique combination of marketing and sales activities and the possibility to communicate with a large number of pharmacies throughout the Republic of Croatia. The core mission and vision of Zdravlje Plus programe is marketing and logistics support for the partner pharmacies.
The programme encompasses different business models which have proven in practice to be an important factor in improving pharmacies' business operations and development. Through such partnerships, we provide support to pharmacies to help them reach their intellectual and financial potential.
